Aurora: Redefining Queue Management for Seamless Service

Aurora is the innovative Queue Management System from FinesseTech to transform your customer service experience. Aurora seamlessly integrates advanced technology with user-centric design to streamline operations, enhance customer satisfaction, and provide valuable insights. Aurora enables revolutionizing your service delivery with its comprehensive features and intuitive interface.

Value Proposition

• Aurora provides a smooth and engaging experience.
• The system is customizable to fit your needs.
• It connects easily with existing systems.
• The interface is available in the user's preferred language.
• Real-time support is available through WhatsApp and an AI assistant.
• Aurora shows tailored content to waiting customers through digital signage.

Unique Features  

• Queue Reports: View detailed reports with customizable dashboards or AI integration.
• Service Interface: Customize interfaces with CRM/POS integration for smoother interactions.
• Customer Notifications: Guide customers via text, WhatsApp, and app notifications.
• Customer & Queue Management: Reconfigure service areas and allocate consultants for smooth flow.
• Executive Dashboard: Monitor services, wait times, and customer journeys to optimize efficiency.
• Hardware Agnostic and Flexible: Works on desktops, tablets, kiosks, and touch devices.
• Management Optimization: Real-time stats help managers adjust resources as needed.
• Aurora TV: Engage customers with tailored, location-specific content.
• Consultant View: Display real-time queue info and let consultants log details easily.