inPiazza Indoor Navigation and WiFi Guest Solutions

At FinesseTech, we’re proud to be the regional partner for inPiazza, a leading provider of indoor navigation and analytics solutions.

inPiazza: Drive the Customer Journey

inPiazza is the innovative AI-powered platform that analyzes in-store customer data and optimizes the Customer Journey by facilitating customer interaction and venue navigation in the right place, at the right time so as to improve the experience in physical spaces.

By exploiting WiFi, Video and BLE sensors, inPiazza gathers physical analytics data to study the visitors flow, and engage customers with WiFi and location-based touchpoints, understand customers with analytics and lead customers inside the spaces with indoor navigation.

Our Expertise in inPiazza Solutions 

FinesseTech has a wealth of experience in integrating and implementing inPiazza solutions. Our offerings include:

inPiazza: Indoor Navigation solution 

inPiazza indoor navigation is the optimal and efficient solution for allowing people to navigate seamlessly inside your buildings. Finding your way around large facilities such as airports, shopping malls, hospitals, public offices, etc. can be complicated, and our indoor navigation system allows you to find and follow the shortest path to your destination with a single click without dowloading a dedicated mobile app and without needing a location infrastructure.

• No app required 
• No infrastructure required
• Directly on the user smartphone

inPiazza Indoor Navigation solution helps innovating physical venues and increases the efficiency of the facility, by moving people around in an easy and sustainable way.

inPiazza: WiFi Guest solution

inPiazza WiFi Guest solution is designed to enable customers to make the most of their WiFi infrastructure. Starting with an established commodity such as WiFi HotSpot, it offers touchpoints to engage customers and build a relationship with them.

inPizza Hotspot can be easily customized in order to create catchy,tailored landing pages,to provide multiple and seamless log-in and welcome back options while ensurimg the highest level of security and the appropriate infrastructure sizing.

The WiFi Guest features for physical spaces include:

• Customized WiFi captive portal: Customize the welcome page with your logo, define login methods (social login, email, SMS, WhatsApp, etc.) to engage and build customer loyalty.
• WiFi advertising spaces: Offer targeted pre- and post-login advertising at the right time when users connect.
• CRM integration: Collect and update information on customers populating your CRM to contact them back with follow up emails or SMS after the visit.
• WiFi Analytics: Track user behavior and visitor flows to improve space management.
• Conversational Marketing: Engage customers when they are ready to listen by initiating a conversation via WhatsApp and sending offers and customer satisfaction surveys with a high response rate.

inPiazza: Location Analytics Solution

inPiazza’s space utilization analytics provide valuable insights into how spaces are used. This data can be used to optimize layouts, maximize sales opportunity, improve operations and enhance the overall user experience. inPiazza location analytics provides you with detailed information about how visitors interact with your spaces: how they move, where they stop, and which areas attract the most attention.

Location Analytics offers numerous benefits for managing physical spaces, including:

• Heat Map: Visualize the areas where visitors spend the most time and identify the busiest areas to optimize resources.
• Flow Analysis: Understand visitor movement trends to improve space organization and guide customer journeys.
• Dwell Time: Monitor the time visitors spend in specific areas to assess the attractiveness of exhibit areas.