The Tensator® Virtual Queue Management System (VQMS), powered by Newvision, seamlessly integrates the online and offline customer journey. It’s more than just software; it’s a fully integrated solution that enhances your business organization and customer experience. Here are the key features:

Queue Management:

• Reduce Walkaways: Clearly visible queueing spaces guide customers to the right place when they’re ready to complete their purchase.
• Boost Impulse Sales: Tensator® In-Queue Merchandising extends buying time while customers wait in line, increasing potential revenue.
• Reduce Waiting Times: Improve efficiency by minimizing wait times1.

Appointment Management:

• Empower customers to choose when and where to interact with your business.
• Enable superior task and resource planning for your professionals.

Multi-Channel Access:

• Provide hassle-free access through channels like Mobile Apps, Self-Service Kiosks, and Online Services.
• Seamlessly complement each other for a smooth customer experience.

Digital Signage Integration:

• Combine queue management with multimedia content management.
• Reduce perceived wait times while delivering institutional messages and marketing campaigns.
• Footfall Feedback:
• Understand customer behavior patterns and distribution within your environment.
• Optimize store layouts and marketing strategies to increase sales and revenue.

Premium Kiosks:

• High-quality self-service kiosks for various applications and customer interactions.
• The Tensator VQMS ensures a remarkable, intuitive, and dynamic customer journey, enhancing service levels and market positioning