Aurora is the innovative Queue Management System from FinesseTech to transform your customer service experience. Aurora seamlessly integrates advanced technology with user-centric design to streamline operations, enhance customer satisfaction, and provide valuable insights. Aurora enables revolutionizing your service delivery with its comprehensive features and intuitive interface.
User Experience Journey: Aurora offers a seamless and engaging user experience from start to finish.
Customized Workflow: Tailor the system to meet your specific operational needs.
Integration with Backend Systems: Effortlessly connect Aurora with your existing backend systems for smooth operation.
Localized UI: Provide a familiar and comfortable interface for users in their preferred language.
WhatsApp and AI Virtual Assistant: Enhance the customer experience with real-time support and assistance.
Digital Posters & Smart Content: Integrates with digital signage delivering tailored content, enhancing engagement. Make your content smart by showing relevant and localized information to the waiting customers based on the branch / location of the digital signage display.
Intuitive UI: Our user-friendly and intuitive design ensures that customers can engage effortlessly with the system, reducing wait times and enhancing their overall brand experience.
Management Interface: Managers can oversee branch staff and optimize operations for maximum efficiency. With Aurora's management portal, they can centrally or locally manage bookings, staff, and occupancy with ease.
Queue Reports: Gain key insights with detailed performance and service time reports. Quickly access data through customizable dashboards or integrate via our RESTful API with your preferred AI tool for deeper analysis.
Service & Consultant Interface: Customizable, interactive interfaces on consultant desktops or touch devices streamline customer interactions. Seamlessly integrate with your CRM and POS using the RESTful API.
Customer Notifications: Text messages, WhatsApp, and other notifications seamlessly guide customers, reducing confusion and enhancing service flow. Integrate with your mobile app via RESTful API for a personalized touch.
Customer & Queue Management: Aurora allows flexible configuration of service areas to meet customer demands or accommodate peak times. Managers can easily reconfigure service areas and allocate additional consultants digitally, ensuring seamless customer flow.
Executive Dashboard: The executive dashboard delivers location-based insights into services, average wait times, service durations, and customer journeys. It highlights the most efficient stores and identifies areas where consultants excel or require improvement—ideal for managing large business networks.
Hardware Agnostic and Flexible: Whether using desktops, tablets, kiosks, or bespoke touch devices, Aurora adapts to your needs without requiring specialized hardware. Its versatile design ensures smooth operation across multiple platforms, providing a cost-effective and scalable solution for your business.
Management Optimization: The intuitive management interface provides real-time statistics through accessible graphic displays. Managers can monitor customer movements and waiting times across various time frames and adjust resources instantly to optimize service.
Aurora TV: Engage customers with targeted news, product updates, and entertainment while they wait. Content is centrally controlled to ensure consistency across locations and can be dynamically tailored to specific demographics or geographic areas. Integration with Aurora enables hyper-targeted media aligned with customer needs.
Consultant View: Integrated into consultants' workstations, Aurora’s GUI displays real-time queue information, including client wait times. Consultants can easily log consultation details before closing each service session, streamlining the customer experience.
