Lobbi - AI Receptionist & Assistant

The receptionist who is always at the desk

Lobbi is FinesseTech's AI receptionist and assistant for buildings. It welcomes visitors, guides check-in, notifies hosts and helps people find their way, in Arabic or English, by voice or touch.

For employees, Lobbi is an assistant that answers questions from your organisation's approved knowledge and helps get everyday tasks done.

Lobbi is available with BonVoy VMS or on its own, working with the visitor, identity and space systems a site already has.

One mind, two roles

• Receptionist: the lobby-facing host, built around the visitor journey.
• Assistant: for employees and expected visitors beyond the reception desk, to check visits, invite guests, book a space or report an issue.

The arrival, end to end

• Greet and identify: by invitation, badge, booking reference or the host's name.
• Check in and badge: guided step by step.
• Notify the host: and bring the host's reply back to the visitor.
• Show the way: on the screen, or on the visitor's phone.

A person is always one tap away. If the AI is ever unavailable, standard check-in carries on.

At the desk, or in your pocket

Lobby kiosks, hologram displays, WhatsApp, mobile and web, with the same Lobbi on each.

What makes Lobbi different

• Grounded, or silent: Lobbi answers only from knowledge your organisation has approved. Where there is no answer, it offers a person.
• From answers to actions: it can do as well as tell, always with the user's confirmation and within their own permissions.
• Arabic first: Arabic and English, right to left on every surface, with a Gulf Arabic voice.
• A face you choose: the look, voice and dress of your receptionist follow your brand, and can change with the season.
• Your AI, your rules: you decide which AI runs it and where your data lives.
• In control, and measured: your team governs what Lobbi knows and does, and sees how it performs.

Built for regulated environments

Lobbi was designed for government and enterprise lobbies, where trust is the whole product.

• It always says it is an AI.
• It never reveals another visitor's details.
• Nothing carries over from one visitor to the next on a shared screen.
• Every action is recorded.
• Data stays in region for sovereign deployments, and is never used to train a model.
• The human path stays open, always.

Packaged to fit

Start with a text assistant and add voice, an on-screen face, hologram display, actions and further languages as you need them. Ask us for a proposal for your sites and devices.

Part of a Smart Digital Building

FinesseTech is an AI-native integrator for Smart Digital Buildings. Lobbi shares the screens, the visitor journey and the governance of the rest of our platform, and works with the lift, the badge and the signage because they are already ours.

Frequently asked questions

Is Lobbi only for BonVoy customers? No. Lobbi is available with BonVoy VMS and as a standalone product.

Does Lobbi make things up? No. It answers only from knowledge your organisation approved. If the answer is not there, it says so and offers reception.

Can it act on its own? No. Every action needs the user's confirmation and is recorded.

Which languages? Arabic and English, with further languages available.

Where does the data live? In region, for sovereign deployments.

Can we use our own AI model? Yes. Talk to us about the options.

What happens if the AI goes down? Check-in continues in the standard way. It never depends on the AI.

Does it work on a hologram? Yes.